Terms and Conditions of Sale
Version posted on 15/03/2021
Our teams assist you with the procedures related to your purchase. We answer your questions in real-time via our chat or phone. Once the sale is concluded, you will be supported by our after-sales service. Feel free to contact us if you have any questions regarding the use of your property. You can reach us for free from Monday to Friday between 9 am and 5 pm at (+33)02.41.24.80.04. You can also write to us by post at OKAMAC, 3 impasse de la Chaine, 49000 Ecouflant or electronically at email@example.com.
These provisions are intended to apply to all sales of goods made through the company's websites, provided that you meet the definitions of a consumer as stipulated by the Consumer Code.
Thus, a consumer is considered "any natural person who acts for purposes that do not fall within the scope of his commercial, industrial, craft, liberal, or agricultural activity" (Consumer Code, preliminary article).
Similarly, a non-professional is considered "any legal person who acts for purposes that do not fall within the scope of its commercial, industrial, craft, liberal, or agricultural activity" (Consumer Code, preliminary article).
The term "buyer" here encompasses the concepts of both consumer and non-professional.
We reserve the right to modify these terms and conditions at any time by publishing a new version on our website. The applicable terms and conditions are those in force on the date of payment (or the first payment in the case of multiple payments) for the order.
Unless proven otherwise, the information recorded by the Company constitutes proof of all transactions.
I. General Provisions
The buyer declares having read the general terms and conditions of sale before placing an order and accepting them without reservation.
These general terms and conditions of sale establish the contractual conditions exclusively applicable to any purchase of our products made by a buyer with the status of a consumer or non-professional.
The nullity of a contractual clause does not invalidate the general terms and conditions of sale unless it is an impulsive and determining clause that led one of the parties to conclude the sales contract.
Modification of the T&C
The seller reserves the right to modify its general terms and conditions of sale at any time.
The applicable T&C are those in force on the date of payment (or the first payment in the case of multiple payments) for the order.
Definitive nature of the order
Any order paid by the buyer constitutes a firm and final commitment, which can only be challenged in the cases limitedly listed under the "Right of Withdrawal" paragraph of these general terms and conditions of sale.
To validate an order placed on the Internet, the customer agrees to read the General Terms and Conditions of Sale. They must check the corresponding box "I accept the General Terms and Conditions of Sale," thereby declaring full acceptance of these conditions without reservation.
Before clicking the "Confirm Order" button, the consumer has the opportunity to check the details of their order and its total price and go back to previous pages to correct any errors or possibly modify their order.
Order confirmation implies acceptance of the T&C and forms the contract.
Modification of the order
- Modification of the order by the buyer: Since orders are final and irrevocable, any request for modification by the buyer is subject to the seller's acceptance.
- Modification of the order by the seller: The seller undertakes to deliver a product conforming to the one ordered. However, they may make modifications to the ordered product related to technical evolution under the conditions provided for in Article R. 132-2-1, V of the Consumer Code.
Validity of the order
The seller reserves the right to refuse any order for legitimate reasons, especially if the quantities ordered are abnormally high compared to the quantities usually ordered by buyers as consumers. Or for any abnormal request, made in bad faith, or for any legitimate reason suggesting the possibility of fraud.
Termination or resolution of the order
The buyer can terminate the order by registered letter with acknowledgment of receipt or in writing on another durable medium in case of:
- Delivery of a product not conforming to the declared characteristics of the product;
- Delivery exceeding the deadline set in the order, after the seller has been instructed, under the same conditions and without result, to make the delivery within a reasonable additional period;
- An unjustified increase in price imposed by a technical modification of the product by public authorities.
In all these cases, if an advance payment has been made by the buyer, they can demand the refund of the paid advance plus interest calculated at the legal rate from the date of receipt of the advance.
The seller can terminate the order in case of:
- Refusal of the buyer to take delivery;
- Non-payment of the price (or the balance of the price) at the time of delivery.
In all these cases, the advance payment made for the order remains acquired by the seller as compensation.
Before placing an order, the customer can familiarize themselves with the essential characteristics of the products they wish to order by consulting the pre-contractual information provided by the seller before any order, possibly through the company's website.
The customer is invited to contact our customer service at 02.41.24.80.04, through the online chat on the website www.okamac.com, or by email at firstname.lastname@example.org for any questions regarding details about the product's qualities.
Availability of Stocks
Products are offered and delivered within the limits of available stocks.
In case of unavailability of the ordered product, the seller immediately informs the buyer and may propose a product of equivalent quality and price or, failing that, a voucher for the amount of the order, usable for any future order.
In case of disagreement by the buyer, the seller refunds the amounts paid within a reasonable time.
Apart from the refund of the price of the unavailable product, the seller is not liable for any cancellation indemnity unless the non-performance of the contract is personally attributable to them.
Prices are invoiced in EUROS based on the rates in effect at the time of the order, subject to any manifest errors in input or changes in the VAT rate. The prices indicated for each product are expressed in EUROS, including VAT. The price to be paid is the one specified on the invoice issued by the seller.
The selling price of the products is the one in effect on the day of placing the order.
The selling price of the products does not include shipping costs, billed in addition to the price if a paid shipment has been chosen by the buyer.
In the case of a promotional price, the seller undertakes to apply this price to any order placed during the period of the promotion advertisement.
Additional costs for transport, delivery, or postage (in addition to any other possible costs borne by the seller) that the customer may have been informed of before placing the order are specified on the order form.
The seller reserves the right to modify its prices at any time. In the event of a price increase after the order, the seller undertakes to apply the rates in effect on the day of placing the order.
V. Payment of the Price
Payment of the price is due at the time of the order. Thus, except in exceptional cases related to negotiations, payment for orders is made at least on the day of ordering the equipment and at most on the day of delivery.
Payment can be made by credit card, PayPal, or bank transfer. If the buyer decides to pay by credit card, the seller undertakes to guarantee the protection of the banking information. The online payment section of the seller's website is subject to a security system (SSL encryption). The buyer's information does not pass through the seller's site; it is routed in real-time to the payment and query manager.
By proceeding with the payment, you confirm that you are the legal holder of the card to be debited and that you are legally entitled to use it.
In case of error or impossibility to debit the card, the sale will be immediately resolved and the order canceled.
In the case of payment by bank transfer, a transfer corresponding to the total amount of the order must be made to the seller's account. The final validation of the order, the reservation of the ordered products for the customer, and their delivery are subject to the receipt of the transfer. Any fees related to the transfer, regardless of their nature or origin, are entirely the responsibility of the buyer.
Late Payment and Default
Any sum not paid by the due date is automatically, without prior notice, subject to interest at the legal rate. The seller reserves the right, when the agreed price is not paid by the due date, either to demand the execution of the sale or to terminate the contract.
Reservation of Ownership Clause
The seller remains the owner of the products sold until the full payment of the price, and the buyer undertakes, as long as the ownership has not been transferred to them, to take all necessary precautions for the proper preservation of the products.
Delivery refers to the transfer to the consumer of physical possession or control of the goods. The seller undertakes to send the consumer the object of the sales contract to the address communicated by the latter.
The seller undertakes to send the buyer the object of the sales contract within a maximum period of five working days. The order is prepared within a maximum of two working days, and delivery takes between one and three working days.
If delivery does not take place within this period, the buyer must instruct the seller to deliver the goods by contacting customer service.
If the seller does not comply within a reasonable period, the buyer can cancel their order by registered letter with acknowledgment of receipt or in writing on a durable medium.
In case of contract cancellation for delayed execution, the seller undertakes to refund the total amount paid by the buyer within a reasonable time from the denunciation of the contract.
When the right of withdrawal is exercised, the professional refunds the consumer the total amount paid, including delivery costs, without undue delay and no later than fourteen days from the date they are informed of the consumer's decision to withdraw.
The delivery rates indicated on the website www.okamac.com are valid only for deliveries to mainland France and Corsica.
The seller is a professional in the sale of used and refurbished products. This implies that the offer catalog evolves. Offers are only valid within the limits of available stocks.
In the event of unavailability of an item for a period exceeding 14 working days, the buyer will be immediately informed of the foreseeable delivery times. The order for this item can be canceled upon simple request. The buyer will then have the choice to request either a credit corresponding to the amount of the item's price or the total refund of the advanced costs.
Delivery and Transfer of Risk
At the moment when the buyer physically takes possession of the goods subject to the sales contract, the risks of loss or damage to the goods are legally transferred to them.
It is up to the buyer to notify the carrier of any reservations about the delivered product. If notification to the carrier was impossible, it is up to the buyer to notify the seller, on a durable medium such as a letter or email, of the reservations made during delivery, including the fact that the package would be damaged, that the quantities received would be incorrect, etc. This notification to the seller must occur within a maximum period of 72 hours.
Transfer of Ownership
From the date of delivery, the ownership of the product is transferred to the buyer, except in cases where the full payment of the price has not been collected at the time of the order.
VII. Your Mac has an issue? We repair it!
All our Macs come with a minimum one-year commercial warranty.
In the event that the product is still under Apple warranty, in case of a breakdown, we will be able to guide you to the nearest authorized and Apple-partnered maintenance center to optimize repair or exchange times and avoid returning the products.
If you notice an anomaly or defect, we will be by your side to help you resolve it. Any return must be the subject of a prior request to the seller. You must contact us to report the malfunction:
- By email: email@example.com
- By phone at 02.41.24.80.04
- Through the online chat on the website www.okamac.com
- By a letter sent to Okamac 3, impasse de la chaine, 49000 Ecouflant
We will first try to help you solve it remotely. If a remote resolution is not possible, we will send you a prepaid transport voucher by email. Return costs are, of course, at our expense. Your Mac will be repaired in a reconditioning workshop. If repair is not possible, we will proceed with an exchange.
The product must be returned in its original packaging or in packaging providing equivalent protection. If you have not kept the original packaging, we can send you a new one. It is very important to take special care of the products during their shipment, especially for iMacs, MacBooks, and MacMinis. These are very fragile, and a simple cardboard box or envelope will not be sufficient.
The one-year commercial warranty covers all hardware failures not caused by misuse. The warranty does not cover anomalies related to the operating system or installed software. Failures due to abnormal wear, lack of maintenance, unauthorized intervention, are not covered. Failures caused by accidents such as water damage or a fall are not covered by the warranty. The wear of the products, especially the battery of computers or their charger, is not covered by the warranty. OKAMAC draws the customer's attention to the importance of the environment (location, equipment, software, network, electricity) in which the product will be installed. OKAMAC will not be in any way responsible for any malfunction and/or damage of any kind caused by said environment. In any case, OKAMAC's liability will not be incurred for indirect damages suffered by the buyer, such as operating losses and commercial damages.
Any abnormal or abusive use, shocks, modifications, or use in an out-of-tolerance environment (power supply, electromagnetic disturbances, humidity, temperature, pressure) cancels the warranty of the concerned product. The installation of third-party software or system modification leading to the occurrence of any problem is not covered by the warranty.
On each product, a warranty label is affixed to a screw of the computer. On this label, it is written "do not open - end of warranty." This label must not be removed, except to lose the use of the commercial warranty. Products modified or repaired by the buyer or any other unauthorized person are excluded from this warranty.
Return costs under the commercial warranty are free for the buyer.
VIII. Legal Guarantee of Conformity and Legal Guarantee for Hidden Defects
**Consumer and Non-Professional Information**
Article L. 111-1, 4º of the Consumer Code
"Before the consumer is bound by a contract for the sale of goods or the provision of services, the professional communicates to the consumer, in a clear and understandable manner, the following information:
4º Information regarding the existence and implementation methods of warranties and other contractual conditions. The list and specific content of this information are set by decree in the State Council."
Article R. 111-1, c) of the Consumer Code
"For the application of 4º of Article L. 111-1, the professional communicates to the consumer the following information:
c) If applicable, the existence and terms of the exercise of the legal guarantee of conformity mentioned in Articles L. 211-4 to L. 211-13 of this code and that of defects in the sold thing in the conditions provided for in Articles 1641 to 1648 and 2232 of the Civil Code, and, where appropriate, the commercial guarantee and after-sales service within the meaning of Articles L. 211-15 and L. 211-19 of this code."
Article L. 133-3 of the Consumer Code
"The general conditions of sale applicable to consumer contracts mention:
1º According to modalities set by order of the Minister in charge of the economy, the existence, conditions of implementation, and content of the legal guarantee of conformity and the guarantee of defects in the sold thing, due by the seller;
2º If applicable, the existence of a commercial guarantee and after-sales service."
**Implementation of the Guarantee**
All products supplied by the seller benefit from the legal guarantee of conformity provided for in Articles L 217-4 to L 217-14 of the Consumer Code and the guarantee of hidden defects provided for in Articles 1641 to 1649 of the Civil Code. By contracting with the seller, as a consumer or non-professional, in addition to the commercial guarantee, the buyer benefits from legal guarantees:
1. **Legal Guarantee of Conformity:**
According to the legal guarantee of conformity, the seller undertakes to deliver to the buyer a product that conforms to what was ordered. This guarantee applies independently of any commercial guarantee granted. The conformity of the product is assessed in light of the usual use of a similar product or any contractual specifications.
In the event of the implementation of the legal guarantee of conformity, the buyer must first request either the repair or the replacement of the product. This option is free unless the choice incurs a manifestly disproportionate cost. The seller, dealing with used equipment, may not always be able to replace or repair a product identically. However, the seller undertakes, within reasonable limits, to do everything possible to satisfy the buyer's choice.
If neither of these two options is possible or if both present major disadvantages, the buyer can, in a second step, choose between canceling the contract and reducing the sale price. Cancellation cannot be pronounced in the case of a minor defect.
The buyer has two years from the delivery of the product to exercise the warranty claim. The buyer is exempt from proving the existence of the conformity defect of the product during the six months following the delivery of the product.
2. **Guarantee Against Hidden Defects:**
The buyer can also, when the legally required conditions are met, implement the guarantee against hidden defects of the sold item as defined in Article 1641 of the Civil Code. This guarantee applies independently of any commercial guarantee granted.
In this case, the buyer can choose between canceling the sale or reducing the price.
IX. Liability, Force Majeure, Penalty Clause
The seller's liability cannot be engaged in the event of non-performance or improper performance of the contract due either to the buyer's actions, the insurmountable and unforeseeable actions of a third party to the contract, or a case of force majeure.
X. Right of Withdrawal, the Right to Change Your Mind
Conditions, Deadline, and Exercise Modalities
The buyer has the right to change their mind within a period of 14 calendar days. This right of withdrawal can be exercised from the receipt of the product sold. This right can be exercised without any specific reason.
This legal period of 14 days is extended for a duration of 16 days for commercial reasons. Thus, the buyer has thirty days from the receipt of the purchase to test it and decide to return it for a refund if it does not meet their expectations.
The simple return of the product without a declaration or the refusal to take delivery is not sufficient to express your desire to withdraw. In case of withdrawal, the buyer must notify their decision to the seller:
- By contacting them at the email address firstname.lastname@example.org to complete a withdrawal form;
- Or by postal mail to Okamac 3 impasse de la Chaine 49000 Ecouflant;
- Or by any means of an unambiguous declaration (for example, a letter sent by post, fax, or email);
- Or by completing and submitting the withdrawal form model made available on the seller's website.
**Exercise of the Right of Withdrawal:**
To exercise their right of withdrawal, the buyer must return or hand over the product no later than fourteen days after they communicated their decision to withdraw. The buyer must bear the following costs:
- Direct return costs unless the seller takes care of them or if the buyer has not been informed that they must pay these costs.
- Additional costs for the delivery of goods if the buyer has chosen a more expensive delivery method than the delivery method usually offered by the seller.
- Fixed and proportional costs of the service whose execution began before the end of the withdrawal period at your express request.
The buyer must return the product in the condition in which they received it. The buyer must, in particular, remove personal data and delete any accounts (e.g., iCloud, FileVault password, etc.).
It is advisable for the buyer to use the packaging in which they received the product for the return. Indeed, this packaging has been specially designed and designed to protect fragile products during transport. If the buyer has not kept the packaging, the seller can, upon request, send them a new one. If the buyer has not kept the packaging and does not wish to receive a new one, they must ensure that they choose packaging offering equivalent protection. The seller is at their disposal to help them choose this packaging. A simple cardboard box or envelope is not sufficient. A reinforced and thick cardboard box, a very large layer of bubble wrap, and protection in the corners are the minimum to offer adequate protection to MacBooks and MacMinis. The charger should never be placed under or on the Mac, risking the screen breaking, but always next to it in the package. Regarding iMacs, returning them in packaging that is not original will result in the certain loss and deterioration of the product. If the product is too poorly packaged for transport, the buyer is informed that the carrier, for insurance reasons, may refuse to deliver the package to the seller. The package will then be returned to the buyer in its original condition.
The buyer is free to choose the mode of shipment and the subscription of insurance. It is advisable for the buyer to choose a shipment with parcel tracking and to transmit this tracking number to the seller upon shipment. All costs and risks related to the return of the product are
borne by the buyer. The seller is at their disposal to assist them in returning the product and advising them.
Effects of Withdrawal
The seller undertakes to reimburse the buyer within a short and reasonable period from the receipt of the product in its premises.
The buyer's liability is only incurred for the depreciation of the product resulting from manipulations other than those necessary to establish the nature, characteristics, and proper functioning of this product. Only products returned complete and in the aesthetic condition in which they were sold will be accepted.
The buyer can use the withdrawal form template available below, but it is not mandatory:
**WITHDRAWAL FORM TEMPLATE**
(Please complete and return this form only if you wish to withdraw from the contract.)
Attention: [The professional inserts their name, geographical address, and, when available, fax number and email address]:
I/we (*) hereby notify/notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) / provision of services (*) below:
Ordered on (*) / received on (*):
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only in the case of submitting this form on paper): Date:
(*) Delete as appropriate.
XI. Processing of Personal Data (CNIL registration number: 2038697 v 0)
National Commission for Information Technology and Civil Liberties - CNIL
8 rue Vivienne, CS 30223
F-75002 Paris, Cedex 02
Tel. +33 1 53 73 22 22
Fax +33 1 53 73 22 00
Purpose of Processing
The company SENS TECHNOLOGIES, located in ECOUFLANT (49 000), Impasse de la Chaîne, operates an online platform for the sale of used and refurbished computers. This website allows the company to receive orders for Mac computers from its customers, and the data collected on this occasion is recorded and processed in a customer file.
For any questions regarding the processing of your data in this system, you can contact the data controller: Juliette VOGLER, 3 impasse de la Chaine, 49000 Ecouflant, +33 18.104.22.168.04, email@example.com.
This file is used to:
Manage orders, payment, and delivery.
Ensure order tracking (e.g., accounting, invoicing, customer relationship management).
Conduct marketing operations (loyalty, promotions) and send email advertisements to customers who have not opposed or have accepted:
- For products similar to those they have ordered.
- For other products offered by the company. For example, if a customer purchases a used iMac, a used MacBook may be offered.
When you pay on our used computer hardware sales site, payments are secure. We do not collect data related to your credit card, PayPal account, or bank account. The entirety of your banking data is collected only by the PCI-DSS certified payment provider (banking security standard) to ensure payment security. We also use 3D-Secure, which aims to authenticate the cardholder for optimal security.
Manage the delivery of the refurbished Mac: Your email address, phone number, name, and address may be communicated to the carrier responsible for delivering your used computer to facilitate contact.
Combat fraud: Some data is used to actively combat online fraud. A cheap used MacBook is often a product targeted by fraudsters. Thanks to a detection system based on both an algorithm and systematic analysis of customer information (e.g., IP, delivery address, billing address), Okamac ensures a completely secure user experience.
Knowledge of our customers and the performance of the website: We may analyze certain data for a better understanding of our customers, establish statistics, monitor the immediate activity of the site, and improve the quality and responsiveness of our used Mac sales website.
Legal Bases for Processing
Order management: the legal basis for processing is the execution of a contract (see Article 6.1.b of the European Data Protection Regulation).
Sending commercial solicitations by email for products similar to those ordered by customers: the legal basis for processing is the legitimate interest of the company (see Article 6.1.f) of the European Data Protection Regulation), namely, promoting our products to our customers.
Sending commercial solicitations by email for other products offered by Sens Technologies: the legal basis for processing is consent (see Article 6.1.a of the European Data Protection Regulation), as required by Article L. 34-5 of the Postal and Electronic Communications Code.
Transmission of the email address to commercial partners: the legal basis for processing is consent (see Article 6.1.a of the European Data Protection Regulation), as required by Article L. 34-5 of the Postal and Electronic Communications Code.
Categories of Data
Identity: gender, name, first name, address, delivery address, phone number, email address, IP address, date of birth, data related to registration on mailing lists.
Order-related data: transaction number, purchase details, purchase amount, data related to invoice settlement (payments, outstanding payments, discounts), product returns, exchanges on our online chat.
Data related to means of payment: the last 4 digits of the credit card, the expiration date of the credit card.
Data necessary for carrying out loyalty and prospecting actions: purchase history.
The customer service and billing departments of Sens Technologies receive all categories of data. Our accounting partner receives data concerning invoicing.
Our subcontractors, responsible for delivering orders, receive the identity, address, and phone number of our customers.
Email addresses of customers who have accepted are made available to our sales department.
Data Retention Period
Data necessary for order management and invoicing: throughout the duration of the commercial relationship and ten (10) years for accounting obligations.
Data necessary for carrying out loyalty and prospecting actions: throughout the duration of the commercial relationship and ten (10) years from the last purchase.
Data related to means of payment: this data is not kept by Sens Technologies; it is collected during the transaction and is immediately deleted upon payment of the purchase.
Data concerning opposition lists to receive prospecting: three (3) years.
If you no longer wish to receive advertising from Sens Technologies (exercise of the right to object or withdrawal of consent already given), contact us.
If, after consenting to the transmission of your data to our commercial partners, you wish to reconsider this choice and no longer receive advertising from them, contact us.
You have the right to access, rectify, or erase data concerning you. You also have the right to portability and the right to limit the processing of your data (Consult the cnil.fr website for more information on your rights).
To exercise these rights or for any questions about the processing of your data in this system, you can contact firstname.lastname@example.org.
When placing an order, your telephone details are requested solely for transmission to the carrier so that they can contact you regarding the delivery of your item. This data will not be used for telemarketing. In the event of transport damage or contact request from you, your phone number may be used by our customer relations team to contact you. In accordance with Article L 223-2 of the Consumer Code, you can register on the telephone canvassing opt-out list by a simple request to the following address: email@example.com.
If you believe that your "Information and Liberties" rights are not being respected after contacting Sens Technologies, you can file an online complaint with the CNIL.
Access to My Data
At any time, you have the right to receive the data you have submitted on our site. Log in to your Okamac customer account, go to the "My Data" section, then click on "Receive my data in PDF" or "Receive my data in CSV" to automatically download a copy of your data.
XII. Consumer Mediation
In accordance with the provisions of Articles L 611-1 and R 612-1 and following of the Consumer Code concerning the amicable resolution of disputes: When the consumer has sent a written complaint to the professional and has not obtained satisfaction or a response within a period of two months, they can submit their complaint free of charge to the consumer mediator. The mediator must be contacted within a maximum period of one year from the initial complaint.
The MCP MEDIATION mediator can be contacted directly online at the following address: www.mcpmediation.org or by mail MÉDIATION DE LA CONSOMMATION & PATRIMOINE - 12 Square Desnouettes - 75015 PARIS
XIII. Competent Court
In the absence of an amicable agreement
You can refer the matter to the court for any dispute concerning the existence, interpretation, conclusion, execution, or termination of the contract, as well as all documents related to this contract.
The competent court will be that of the defendant's place of residence (Article 42 of the Civil Procedure Code) or that of the actual delivery of the item or the performance of the service (Article 46 of the Civil Procedure Code).
XIV. Applicable Language and Law
The language of the contract is French. The law applicable to the contract is French law.
Terms of Service
Before the customer's machine arrives at our repair workshop, data backup must have been performed. Okamac cannot be held responsible for any potential loss or destruction of data stored in your device (software, files, images, etc.). The customer acknowledges being informed that Okamac's intervention or that of a third party on their machine may result in a warranty breach by the manufacturer and/or distributor of their equipment, and Okamac's warranty does not substitute for it.
Okamac does not provide support for the installation or reinstallation of software (internet, specific drivers, etc.). However, Okamac may do so upon request, and if documentation has been sent by the customer in advance, labor will be billed in addition to the estimate.
In the context of repair services and performed tasks, the customer remains responsible for the data on their MacBook. Okamac's responsibility cannot be implicated under any circumstances. Furthermore, in the event of data loss, the customer cannot claim any damages related to any value recorded on a disk. Okamac will not be held responsible for any potential damages caused to data, whether direct or indirect, hardware or software, due to the intervention of Okamac technicians on the customer's MacBook.
If the MacBook requires a warranty return following an intervention at Okamac, the customer has 6 months from the date of release from our workshop, with the invoice as proof. After this period, labor costs will be borne by the customer.
The warranty for a repair done by Okamac in our workshop is 6 months, including parts and labor. It does not cover the consequences of abnormal and non-compliant use of products resulting from the customer's intervention or a seller other than Okamac.
The validity of the estimate is 7 days. Once the estimate is accepted, the customer has 15 days to send us the MacBook. The repair time is estimated at 5 business days. Each machine is processed in the order of arrival. In case of potential delay, the customer will be notified by email. If the new timeframe is not suitable, the customer can retrieve their machine by paying the associated costs. If Okamac has not completed the repairs within 6 weeks and the customer wishes to retrieve their MacBook, no estimate fee will be charged. No claims (request for early return, cancellation, etc.) can be made for delays once the new timeframe has been announced and accepted by the customer.
Rates and Estimates
The rates for repair services are displayed including taxes. They are communicated to the customer in advance on our website and are validated by the customer by accepting the amount of the estimate. If the customer accepts the estimate, Okamac will only charge the rate of the repair service communicated and specified in the estimate (subject to hidden faults). In the case of another issue related to the initial one and following the diagnostic, a proposal will be made to the customer in the form of a second estimate before any operation. If the customer accepts this new repair, Okamac will wait for payment of the second estimate before intervening, extending the timeframe. The customer can also refuse and stick to the initially desired repair. In this case, Okamac does not guarantee the proper functioning of the machine after its intervention.
If the customer chooses the diagnostic package displayed at €90 including taxes, they commit not to reclaim this amount if they choose not to proceed with the planned repairs following the diagnosis.
Payment of Services
The amount to be paid is the one that has been mutually agreed upon under the signature of the estimate between the customer and Okamac, provided to the customer in the form of an invoice after the service is performed by Okamac. The various means of payment are as follows: credit card, bank transfer, installment payments (see Oney article).
Late Payment Penalties:
In accordance with the provisions of Article L. 441.-6 of the Commercial Code, the customer will be subject to a late payment penalty equal to one and a half times the legal interest rate, calculated on the amount of the total sums due in case of delay.